About Me

With over 20 years experience in Customer Service, Training and Management, Helen has a passion for helping others learn and apply the best ideas and techniques in order to make service a worthwhile business difference.

She has worked with companies across a wide range of industries to help them reduce their complaint levels through root cause analysis, putting in processes and standards that in some cases have reduced complaint levels by over 50% within a 12 month period.

Specialising in Leadership & Management, Service Excellence and Customer Experience Management, Helen can deliver a full programme of courses for front line people, supervisors and managers.

Helen is a CIPD qualified trainer and is also experienced in Leadership and Management coaching. She is certified to use Hogan (Leadership psychometric tool) and TEIQue (Emotional Intelligence tool). Approved by the Institute of Leadership and Management, Helen designs and delivers ILM level 3 and ILM level 5 in Leadership and Management.

Helen is based in Poynton, just on the border of Cheshire and Manchester.

EXPERIENCE

Professional Qualifications CIPD Certificate in Learning and Development Hogan Leadership Psychometric Assessment TEIQue Emotional Intelligence Assessment ILM approved (level 3 and 5) Industries: ·      Retail                  

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ACHIEVEMENTS

The Princes’ Trust Business Mentor 2011 to present SOCAP Board Member (Society of Consumer Affairs Professionals) 2012 and 2001 to 2003 Customer Service Manager of

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VALUES

Values are important and drive behaviours. They underpin the way people approach their work and deal with others. They serve as guidelines in all situations.

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