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Dynamic Customer Service


Complaints-2

DYNAMIC CUSTOMER SERVICE

1 day

Course overview

This course will help you identify ways that can make a big difference to customer service. Focusing on communication and relationship building, this session will provide you with the knowledge and skills to deliver an exceptional level of customer service to your customers

Who should attend?

This course is designed for anyone working in a customer service role, anyone who interacts with external customers and anyone who wants to build better relationships with internal customers

Course content

  • Understanding and exceeding customer expectations
  • Providing exceptional customer service
  • Building trust and rapport
  • Listening and communication skills
  • Relationship building
  • Internal and external customer service
  • Transactional analysis

Benefits for the individual

  • Understand the other person’s point of view
  • Recognise how effective communication builds better relationships
  • Understand the power of active listening and responding skills
  • Use positive language
  • Effectively manage relationships
  • Improve customer experiences

Benefits for the organisation

  • Be recognised as a high quality organisation that exceeds customers expectations
  • Differentiate your organisation from competitors
  • Build co-operation between departments
  • Reduce customer complaint levels
  • Create customer loyalty

For further information, please e-mail: helen@helenhamilton.co.uk