For every behaviour, there is a reason. To get the most out of people, we need to understand what is driving their behaviour, and then appeal to this.
Feedback is giving someone information about the impact of their behaviour, with a view to enhance their performance. It is one thing to draw conclusions about a person’s strengths and weaknesses. It is something very different (and much more challenging) to explain your assessment of a person in a meaningful and helpful way.
To improve communication, you need to understand the other person’s point of view and how they see the world, then adjust your communication to take that into account. Changing your own approach to a situation will change their response.
The rules have changed. Communication now needs to reflect a profound understanding of how people think, feel and behave.
The result? Positive behavioural change.
Learning Outcomes include:
- Understand what drives behaviours
- Recognising how effective communication builds better relationships
- Explore core values and how they may affect ours and others behaviours
- Understand the value of feedback and it’s impact
- Identify ways to motivate through language and behaviour
For further information, please e-mail: firstname.lastname@example.org