A passion for making a difference to your business

Specialising in Leadership & Management, Service Excellence and Customer Experience Management

What I do

With over 20 years experience in delivering Customer Loyalty programmes including, Leadership and Management, Employee Engagement and Voice of the Customer, I have a passion for helping others learn and apply the best ideas and techniques, resulting in outstanding customer and colleague engagement and delivering tangible growth to the business.

Front Line Service Excellence training

Line Manager & Supervisory Workshops

Leadership and Management Coaching & Development

Complaint Handling, Analysis and Management

Customer Experience and Loyalty Management

Emotional Intelligence Assessment (TEIQue)

Talent Management Assessment (Hogan)

Employee Engagement and Culture Change