Business Support

Helen has over 20 years experience in Customer Service, Training and Management, specialising in Service Excellence, Complaint Handling and Customer Experience Management.

She has worked with companies across a wide range of industries to help them reduce their complaint levels through root cause analysis, putting in processes and standards that in some cases have reduced complaint levels by over 50% within a 12 month period.

Consultancy

Helen has over 20 years experience in Customer Service, Training and Management, specialising in Service Excellence, Complaint Handling and Customer Experience Management. She has worked…

Management Development

The most successful organisations tend to have the best trained managers
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