Professional Qualifications CIPD Certificate in Learning and Development Hogan Leadership Psychometric Assessment TEIQue Emotional Intelligence Assessment ILM approved (level 3 and 5) Industries: ·      Retail                   ·      Healthcare ·      Public Sector ·      Hospitality ·      Automotive ·      Education ·      Construction ·      Utilities ·      Rail ·      Distribution ·      Travel ·      Engineering ·      Builders Merchants ·      Market Research ·      …

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The Princes’ Trust Business Mentor 2011 to present SOCAP Board Member (Society of Consumer Affairs Professionals) 2012 and 2001 to 2003 Customer Service Manager of the Year finalist 2001 (National Customer Service Awards). National Customer Service Awards Judge 2002 to 2008. National Business Awards Judge 2008

Values are important and drive behaviours. They underpin the way people approach their work and deal with others. They serve as guidelines in all situations. My values are: INTEGRITY – I will always do the right thing COLLABORATION – I will always work with you COMPASSIONATE – I will always understand and help you