Internal Customer Service 1 day Course summary This course will help you understand the impact that internal customer service has on external customer service. Focusing on communication and relationship building, this session will provide you with the knowledge and skills to identify ways to work together better to improve the overall customer experience Who should […]
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Course summary This 10 day programme will enable you to become highly skilled practitioners in the use of the tools and techniques of Customer Loyalty Management. Focusing on customer expectations, feelings and memories, this course will help you learn how to plan, develop and deliver new experiences, in order to create worthwhile differentiation and sustainable
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Understand the impact that change has on people and their emotions
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Solving Tough Problems & Making Difficult Decisions Simple
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Learn how to deliver successful and effective presentations.
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PERFORMANCE MANAGEMENT 1 day Course overview This course will help you understand the importance of managing performance and help you to translate strategic plans into day to day activities. Focusing on performance improvement, development and managing behaviour, this session will help you develop the knowledge and skills needed to improve the performance of your team.
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MINUTE TAKING 1 day Course overview This course will help you to plan meetings and type up minutes in an effective and structured way. Focusing on understanding the importance of an agenda and how to take notes during meetings, this session will help you develop the knowledge and skills needed to support people chairing meetings,
MANAGING SUCCESSFUL MEETINGS 1 day Course overview This course will help you to plan and conduct different types of meetings effectively. Focusing on understanding the importance of an agenda and objectives of meetings, this session will help you develop the skills needed to run interactive and productive meetings that attendees will find valuable. Who should
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